Orders are usually processed and shipped within 3 to 5 business days, not counting weekends or statutory holidays. Launches, sales and holidays can add a little time. You'll get a shipping confirmation with tracking as soon as your order leaves us.

Shipping is free on Canadian orders over $150. For other orders, the available methods and rates are shown at checkout before you pay.

We ship to select international destinations. Rates are shown at checkout. Customs duties, import taxes and brokerage fees aren't included unless checkout says so, and they're paid by the recipient.

Check the address on your order confirmation, mailrooms, concierge desks and safe spots, and anyone who may have accepted it for you. If it still hasn't turned up, start a claim or email info@innerbeautyshop.ca.

Go to our return portal and enter your email or postal code with your order number. Choose the items you're returning and follow the steps. Please don't send anything back without starting a return first.

• If you added Checkout+ (free returns and package protection by Redo) at checkout, your return label is free.
• If Checkout+ was not added, return shipping is paid by the customer and can be purchased through our return portal.

Shipping costs vary depending on the item's weight, size and the return location. Original shipping charges are non-refundable. If an item arrives defective, damaged or incorrect, we cover return shipping.

Begin a return

For health and hygiene reasons, skincare, cosmetics, oils, serums and other personal-care products must be unopened and sealed to be returned for a change of mind. Opened or used tools, personalized items, gift cards and anything marked Final Sale can't be returned for a change of mind. This never limits your rights if an item is defective, damaged or incorrect.

Once your return arrives and is inspected, we'll let you know if it's approved. Approved refunds go back to your original payment method. Your bank or card provider may take a few extra days to post it.

We don't process direct exchanges. Return the eligible item for a refund and place a new order for the one you'd like.

• If you opted into Checkout+, your order is covered by package protection. If your package is lost, stolen or damaged in transit, once approved, we'll replace the item at no extra cost (or issue a refund or store credit if it's out of stock). For damaged items, please include a photo of the damage when you file.
• If you opted out of Checkout+, your order is not protected against carrier loss or damage, and we're unable to cover replacements for shipping-related issues.

This doesn't limit your rights under consumer protection law, including if your order is never delivered or arrives defective.

Begin a claim

Your order number, the email or postal code on the order and, for damaged items, a clear photo of the damage and the packaging.

Prices are in Canadian dollars (CAD) unless you choose another currency in the currency selector. Applicable taxes and shipping are shown at checkout before you pay.

We accept major credit cards, Shop Pay, PayPal and the other options shown at checkout. Checkout is secure and handled by Shopify.

When a product is offered as a subscription or pre-order, the price, billing and cancellation terms are shown before you buy. Read the Purchase Options & Cancellation Policy

Yes. Approved professionals can apply for a professional account.

We use your information to process your order, support you and, where you've given consent, send you marketing. You can unsubscribe from our emails at any time using the link in every email. Read the full Privacy Policy

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