Privacy policy

Last updated: October 3, 2026

Inner Beauty Shop Inc. (“Inner Beauty Shop,” “we,” “us” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy describes how we collect, use, disclose, store and protect personal information when you visit innerbeautyshop.ca (the “Site”), make a purchase, create an account, communicate with us, subscribe to marketing communications or otherwise interact with Inner Beauty Shop.

This Privacy Policy should be read together with our Terms of Service and other applicable policies.

1. WHO IS RESPONSIBLE FOR YOUR PERSONAL INFORMATION

Inner Beauty Shop Inc. is responsible for personal information under its control.

Our Privacy Officer is responsible for overseeing our privacy practices and responding to privacy questions, requests and complaints.

Privacy Officer
Inner Beauty Shop Inc.
8 Cumberland Street
Toronto, Ontario M4W 0B6
Canada

Telephone: (647) 677-5870
Email: info@innerbeautyshop.ca

You may contact our Privacy Officer regarding access, correction, deletion, withdrawal of consent, privacy complaints or any other questions about our handling of personal information.

2. WHAT PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with us.

Information You Provide to Us

We may collect information you provide directly, including:

name;
billing address;
shipping address;
email address;
telephone number;
account information;
order and purchase history;
products you return or exchange;
gift-card or store-credit information;
marketing preferences;
customer-service communications;
reviews, comments or other information you voluntarily submit; and
other information you choose to provide when communicating with us.

Payment Information

When you make a purchase, payment information is processed through Shopify, Shopify Payments and/or other payment providers made available at checkout.

Depending on the payment method used, payment providers may process information such as your payment-card details, billing information and transaction information.

Inner Beauty Shop does not necessarily receive or store complete payment-card numbers when those details are processed directly by our payment providers.

Device and Usage Information

When you visit or interact with the Site, certain information may be collected automatically through cookies, pixels, log files and similar technologies.

This may include:

IP address;
browser type and version;
device type;
operating system;
general geographic location derived from your IP address;
time zone;
pages and products viewed;
search terms;
referring websites;
interactions with the Site;
shopping-cart and checkout activity;
cookie and device identifiers; and
information regarding how you interact with our advertising or marketing.

Customer Support Information

If you contact us for assistance, we may collect your name, contact information, order details, correspondence and any other information reasonably necessary to respond to your request.

3. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

directly from you;
automatically when you use the Site;
from Shopify and other service providers that help operate our business;
from payment processors;
from shipping and fulfillment providers;
from advertising, analytics and social-media platforms;
from fraud-prevention and security providers; and
from other sources where permitted by applicable law.

We seek to collect only the personal information reasonably necessary for the purposes described in this Privacy Policy.

4. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

Provide and Fulfil Orders

This includes:

processing purchases;
processing payments;
arranging shipping and delivery;
providing order confirmations and receipts;
processing returns and refunds;
communicating with you about an order; and
providing customer support.

Operate and Improve Our Business

We may use information to:

operate, maintain and improve the Site;
understand how customers interact with our Site and products;
analyze Site performance;
maintain customer accounts;
manage inventory and business operations;
improve products, services and customer experience;
conduct internal reporting and analytics; and
troubleshoot technical problems.

Security and Fraud Prevention

We may use information to:

authenticate transactions;
detect, investigate and prevent fraud;
protect customer accounts;
protect our Site and systems;
prevent misuse or unauthorized activity; and
enforce our Terms of Service.

Marketing and Advertising

Where permitted by law, we may use personal information to:

send newsletters and promotional communications;
tell you about products, launches, promotions and offers;
measure the effectiveness of advertising;
understand engagement with our advertisements;
personalize advertising or Site experiences; and
create audiences for advertising platforms.

Where consent is required, we will obtain the appropriate consent before using personal information for these purposes.

You may unsubscribe from marketing communications at any time using the unsubscribe mechanism provided in the communication or by contacting us.

5. CONSENT

We collect, use and disclose personal information with your consent where required by applicable law, unless another legal basis permits or requires the activity.

Consent may be express or implied depending on the nature and sensitivity of the information and the circumstances.

When consent is requested, we aim to explain in clear language what information is being collected and the purposes for which it will be used or disclosed.

You may withdraw consent to certain uses or disclosures of your personal information at any time, subject to legal or contractual restrictions and reasonable notice.

Withdrawal of consent may affect our ability to provide certain products or services.

6. EMAIL, SMS AND OTHER MARKETING COMMUNICATIONS

We send commercial electronic communications in accordance with applicable Canadian anti-spam legislation and other applicable laws.

Where required, we obtain consent before sending promotional emails, text messages or other commercial electronic communications.

Our commercial electronic messages will include information identifying the sender and a way to unsubscribe.

You may unsubscribe at any time by using the unsubscribe link or instructions contained in the communication or by contacting us at info@innerbeautyshop.ca.

Transactional messages relating to purchases, orders, returns, security or customer service may still be sent where necessary even if you unsubscribe from promotional communications.

7. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to companies that help us operate our business.

These may include:

Shopify;
payment processors;
payment-card networks;
shipping, courier and fulfillment providers;
website hosting and technology providers;
customer-service providers;
analytics providers;
advertising and marketing platforms;
email and communications providers;
fraud-prevention and security providers;
accountants, legal advisers and other professional advisers; and
other service providers reasonably necessary to operate our business.

These providers may process personal information on our behalf or, in some circumstances, for their own purposes according to their own privacy policies and applicable law.

Shopify

Our online store is powered by Shopify.

Shopify processes personal information relating to customers and visitors in connection with providing its commerce platform, checkout, payment, fraud-prevention, analytics and other services.

For additional information about how Shopify handles consumer personal information, please review the Shopify Consumer Privacy Policy.

Depending on the Shopify services and privacy settings enabled on our store, Shopify may also process certain information to personalize or improve its services and advertising. Privacy controls made available by Shopify can be accessed through Shopify’s privacy tools.

Advertising and Analytics Providers

We may use analytics and advertising services, including services provided by companies such as Google and Meta, where enabled on our Site.

These services may use cookies, pixels and similar technologies to understand Site usage, measure advertising performance or provide advertising.

The information these providers receive and how they use it is also governed by their own privacy policies.

Where applicable law requires consent before non-essential tracking technologies are used, we will provide appropriate consent choices.

8. LEGAL AND BUSINESS DISCLOSURES

We may disclose personal information where reasonably necessary:

to comply with applicable laws or regulations;
in response to a valid court order, subpoena, warrant or other lawful request;
to investigate or prevent fraud or illegal activity;
to protect the rights, safety or property of Inner Beauty Shop, our customers or others;
to establish, exercise or defend legal claims; or
in connection with a proposed or completed merger, sale, financing, reorganization, acquisition or other business transaction, subject to applicable privacy requirements.

9. COOKIES AND SIMILAR TECHNOLOGIES

The Site uses cookies and similar technologies to operate the Site, remember preferences, provide shopping-cart and checkout functionality, understand Site usage, maintain security and, where permitted, support analytics and advertising.

Cookies may include:

Essential Cookies

These cookies are necessary for functions such as:

website navigation;
shopping-cart functionality;
checkout;
security;
fraud prevention;
customer accounts; and
remembering privacy choices.

Because these technologies are necessary to provide the Site or services requested by you, they may not always be optional.

Analytics Cookies

Analytics technologies help us understand how visitors use the Site and allow us to measure and improve Site performance.

Advertising and Personalization Cookies

Where enabled and permitted, these technologies may be used to measure advertising performance, understand customer interactions and provide advertising that may be more relevant to you.

10. COOKIE AND PRIVACY PREFERENCES

Where available, you may manage non-essential cookies and similar technologies through the cookie or privacy preference controls made available on our Site.

You may also control cookies through your browser settings.

Blocking or deleting certain cookies may affect Site functionality or your shopping experience.

Our Site uses Shopify’s customer privacy tools where configured. Depending on your location, additional privacy choices or opt-out mechanisms may be presented automatically.

11. BEHAVIOURAL AND TARGETED ADVERTISING

Where permitted by law and subject to applicable consent requirements, we and our advertising partners may use information regarding your Site activity, product interactions and purchases to measure advertising or deliver advertising that may be more relevant to you.

Depending on your jurisdiction and the technologies enabled on our Site, you may have the right to consent to, decline or opt out of certain advertising-related uses or disclosures.

Available choices may be provided through our Site’s privacy settings, cookie controls or the privacy controls offered by the applicable advertising platform.

12. INTERNATIONAL AND CROSS-BORDER PROCESSING

Inner Beauty Shop is located in Canada, but we use service providers that may process or store personal information in Canada, the United States and other jurisdictions.

As a result, personal information may be subject to the laws of jurisdictions outside your province, territory or country and may be accessible to courts, law-enforcement agencies or governmental authorities in those jurisdictions where permitted by law.

We take reasonable steps to ensure that service providers handling personal information provide appropriate protections consistent with applicable law.

Where required by applicable Québec privacy legislation, we assess privacy considerations before communicating personal information outside Québec.

13. RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required or permitted by applicable law.

Retention periods may depend on factors including:

the nature of the information;
the purpose for which it was collected;
whether you maintain an active customer account;
tax, accounting and financial recordkeeping requirements;
fraud-prevention and security needs;
warranty or customer-service requirements; and
applicable limitation periods and other legal requirements.

When personal information is no longer required, we take reasonable steps to securely destroy, delete or anonymize it as permitted by applicable law.

14. SECURITY

We maintain reasonable administrative, technical and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use or modification.

Access to personal information is limited to individuals and service providers who reasonably require access to perform their duties or provide services.

No method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

15. PRIVACY INCIDENTS

We maintain procedures for responding to actual or suspected privacy and security incidents.

Where a privacy breach creates a level of risk that triggers notification or reporting obligations under applicable law, we will notify affected individuals and applicable privacy regulators as required.

We also maintain records of privacy breaches where required by law.

16. YOUR PRIVACY RIGHTS

Depending on where you live and applicable law, you may have rights relating to your personal information.

These may include the right to:

request access to personal information we hold about you;
request correction of inaccurate or incomplete personal information;
ask questions about how we collect, use or disclose personal information;
withdraw consent where processing is based on consent, subject to applicable restrictions;
request deletion of certain personal information where applicable;
object to or restrict certain processing where applicable;
request information regarding service providers or categories of organizations to which information has been disclosed;
request portability of eligible personal information where applicable; and
make a complaint about our handling of your personal information.

To exercise a privacy right, contact our Privacy Officer at info@innerbeautyshop.ca.

We may need to verify your identity before responding to a request.

Certain requests may be limited or refused where permitted or required by law, including where retaining information is necessary to meet legal, regulatory, tax, fraud-prevention or contractual obligations.

17. ADDITIONAL RIGHTS FOR QUÉBEC RESIDENTS

Where Québec privacy legislation applies, Québec residents may have additional rights and protections regarding their personal information.

These may include, as applicable:

the right to access personal information;
the right to correct inaccurate or incomplete information;
the right to withdraw consent;
the right to request information regarding the collection, use and disclosure of personal information;
the right to request information about the duration of retention;
the right to portability of certain computerized personal information in a structured and commonly used technological format;
rights relating to certain automated decisions;
the right, in circumstances prescribed by law, to request that dissemination of personal information cease or that information be de-indexed; and
the right to submit a privacy complaint.

Requests may be submitted to our Privacy Officer using the contact details provided in this Policy.

18. INTERNATIONAL PRIVACY RIGHTS

If you reside outside Canada, privacy or data-protection legislation in your jurisdiction may provide additional rights.

For example, individuals located in certain jurisdictions may have rights to access, correct, erase, restrict or obtain copies of personal information, or object to certain processing.

Where such laws apply to Inner Beauty Shop, we will respond to valid requests in accordance with applicable law.

Nothing in this Privacy Policy is intended to limit privacy rights that cannot legally be waived.

19. CHILDREN’S PRIVACY

Our Site and products are not directed primarily toward children.

We do not knowingly collect personal information from children in circumstances where parental or guardian consent is legally required without obtaining the required consent.

If you believe a child has provided personal information to us contrary to applicable law, please contact our Privacy Officer.

20. THIRD-PARTY WEBSITES AND SERVICES

Our Site may contain links to websites, applications, social-media platforms or services operated by third parties.

We are not responsible for the privacy, security or content practices of third parties that we do not control.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

21. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, services or legal and regulatory requirements.

The date at the top of this Policy indicates when it was most recently updated.

Where required by applicable law, we will provide notice of material changes to this Privacy Policy.

22. QUESTIONS, REQUESTS AND COMPLAINTS

If you have questions about this Privacy Policy, wish to exercise a privacy right or wish to make a complaint regarding our privacy practices, please contact:

Privacy Officer
Inner Beauty Shop Inc.
8 Cumberland Street
Toronto, Ontario M4W 0B6
Canada

Telephone: (647) 677-5870
Email: info@innerbeautyshop.ca

We will review privacy complaints and requests and respond in accordance with applicable law.

If you are not satisfied with our response, you may have the right to contact the privacy regulator responsible for your jurisdiction, including, where applicable, the Office of the Privacy Commissioner of Canada or the Commission d’accès à l’information du Québec.

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