SHIPPING POLICY

Last updated: October 3, 2026

Thank you for shopping with Inner Beauty Shop. The following policy explains our order processing, shipping, delivery and international shipping practices.

Nothing in this Shipping Policy limits any rights or remedies available to you under applicable federal, provincial or territorial consumer protection legislation.

ORDER PROCESSING

Orders are generally processed and shipped within 3–5 business days from Ontario, Canada.

Business days do not include weekends or statutory holidays.

Processing time refers to the time required to prepare your order for shipment and does not include carrier transit time.

During product launches, promotional periods, holidays or periods of unusually high order volume, processing may take longer. Where reasonably possible, significant delays will be communicated to affected customers.

Once your order has been shipped, you will receive a shipping confirmation with tracking information where tracking is available.

SHIPPING RATES

Available shipping methods and applicable shipping charges are calculated and displayed at checkout before you complete your purchase.

Shipping rates may vary depending on:

• destination;
• package size and weight;
• selected delivery service; and
• carrier rates.

Applicable sales taxes will be shown separately where required.

DELIVERY TIMES

Estimated delivery times shown at checkout or provided by a carrier are estimates unless we expressly state that a particular delivery date is guaranteed.

Actual transit times may vary because of circumstances including:

• carrier delays;
• weather;
• customs processing;
• labour disruptions;
• holiday shipping volumes;
• remote delivery locations; or
• other circumstances outside our reasonable control.

Your statutory rights relating to delayed or undelivered orders remain unaffected.

CANADIAN SHIPPING

Canadian orders are shipped from Ontario, Canada.

Applicable shipping options and estimated delivery times will be displayed at checkout where available.

Once an order has been transferred to the carrier, tracking information may be used to monitor its progress.

If you experience an issue with delivery, please contact us at info@innerbeautyshop.ca and we will assist in investigating the shipment.

INTERNATIONAL SHIPPING

We may ship to select international destinations.

International shipping rates are calculated and displayed at checkout where available.

International shipments may be subject to:

• customs duties;
• import taxes;
• brokerage fees;
• handling charges; or
• other government or carrier charges.

Unless otherwise stated at checkout, these charges are not included in our shipping rates and are the responsibility of the recipient.

Inner Beauty Shop does not control customs charges or import requirements imposed by another country.

International customers are responsible for ensuring that the products they order may legally be imported into and used in their destination country.

Customs processing may also cause delivery delays beyond the original carrier estimate.

TRACKING

Where tracking is available, tracking information will be sent to the email address or contact information provided with your order after the shipment has been processed.

Please allow time for the carrier’s tracking system to update after receiving your shipping confirmation.

If tracking has not updated for an unusual period of time, please contact us at info@innerbeautyshop.ca.

LOST OR MISSING PACKAGES

If your order appears to be lost or has not arrived within the expected delivery period, please contact us at info@innerbeautyshop.ca.

We may work with the shipping carrier to investigate the location and status of the shipment.

Where an order is confirmed to have been lost in transit before successful delivery, we will provide an appropriate resolution in accordance with the circumstances and applicable law. This may include replacement, refund or another legally appropriate remedy.

Nothing in this policy limits statutory rights relating to goods that are not delivered.

PACKAGES MARKED DELIVERED

If tracking indicates that your package has been delivered but you cannot locate it, please:

1. verify the delivery address on your order confirmation;
2. check around the delivery location, including mailrooms, concierge desks or secure parcel areas where applicable;
3. check with household members or others authorized to receive the package; and
4. contact the applicable carrier where appropriate.

You may also contact us at info@innerbeautyshop.ca so we can assist in reviewing the shipment.

We will assess missing-delivery situations individually and in accordance with applicable consumer protection requirements.

INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before submitting your purchase.

If you notice an error after placing an order, contact us as soon as possible at info@innerbeautyshop.ca. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has been processed or transferred to the carrier.

If a shipment is returned to us because the customer provided an incorrect or incomplete address, the customer may be responsible for reasonable costs associated with re-shipping the order.

If the order is refunded instead of re-shipped, original shipping charges and carrier return charges may be deducted from the refund where permitted by applicable law.

This does not apply where the delivery issue resulted from an error made by Inner Beauty Shop or where applicable law provides otherwise.

RETURNED OR UNCLAIMED PACKAGES

Packages may occasionally be returned to us because they were:

• refused;
• unclaimed;
• undeliverable;
• sent to an incorrect or incomplete address; or
• unable to be delivered after carrier attempts.

If an order is returned to us, we will contact you where possible to discuss available options.

Additional shipping charges may apply if you request that an order be shipped again and the original failed delivery resulted from incorrect customer-provided information or failure to retrieve the package.

Any refund will be handled in accordance with our Return & Refund Policy and applicable law.

DAMAGED SHIPMENTS

Please inspect your order after delivery.

If your package or products arrive damaged, please contact us as soon as reasonably possible at info@innerbeautyshop.ca.

Please include:

• your order number;
• a description of the issue; and
• photographs of the damaged product and packaging where possible.

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection laws.

DELIVERY DELAYS AND CONSUMER RIGHTS

Certain provincial and territorial laws provide customers with cancellation or refund rights where an online purchase is not delivered within prescribed time periods.

For example, applicable consumer protection laws may provide cancellation rights where goods are not delivered within a specified period after an agreed delivery date or, where no delivery date was provided, within a specified period after purchase.

Nothing in this Shipping Policy restricts or waives those statutory rights.

RETURNS AND REFUNDS

Returns, exchanges and refunds are governed by our separate Return & Refund Policy.

Please review that policy for information regarding:

• our 30-day return period;
• eligible and non-returnable products;
• damaged or defective products;
• Final Sale items;
• exchanges; and
• refunds.

CONTACT US

For shipping or delivery questions, contact:

Inner Beauty Shop Inc.
8 Cumberland Street
Toronto, Ontario M4W 0B6
Canada

Telephone: (647) 677-5870
Email: info@innerbeautyshop.ca

© 2026 Inner Beauty Shop Inc. All rights reserved.