RETURN & REFUND POLICY

Last updated: October 3, 2026

We hope you love your Inner Beauty Shop purchase. If something isn’t right, we’re here to help.

Nothing in this Return & Refund Policy limits any rights or remedies available to you under applicable federal, provincial or territorial consumer protection legislation.

30-DAY RETURN POLICY

We offer a 30-day return period, which means you have 30 days after receiving your order to request an eligible return.

To qualify for a return, the item must:

• be unused and in the same condition in which you received it;
• have all original tags, seals and protective packaging intact, where applicable;
• be returned in its original packaging; and
• be accompanied by your receipt or other proof of purchase.

Beauty, skincare, personal-care and other hygiene-sensitive products must be unopened, unused and in their original sealed condition to qualify for a change-of-mind return.

To request a return, contact us at info@innerbeautyshop.ca.

If your return is approved, we will provide you with return instructions and, where applicable, a return shipping label.

Please do not send products back without first contacting us. Returns sent without prior authorization may not be accepted.

You can contact us at info@innerbeautyshop.ca with any questions regarding a return.

RETURN SHIPPING

For an eligible change-of-mind return, the customer is responsible for return shipping costs unless otherwise stated by us.

If we provide a prepaid return shipping label for a change-of-mind return, the cost of the return label may be deducted from your refund unless we tell you otherwise before the return is sent.

If your item is defective, damaged, incorrect, or if applicable law otherwise requires us to cover the cost of return shipping, we will arrange or reimburse reasonable return shipping costs as required.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by applicable law.

DAMAGES, DEFECTS AND INCORRECT ITEMS

Please inspect your order when it arrives.

If your item arrives damaged, defective, incorrect, or materially different from what you ordered, contact us as soon as reasonably possible at info@innerbeautyshop.ca so we can review the issue and make it right.

Please include your order number and, where helpful, photographs showing the issue.

Depending on the circumstances and your applicable legal rights, the appropriate resolution may include a replacement, repair, refund or other remedy.

Our normal return exclusions do not limit statutory rights or legal warranties that apply to defective, unsafe, incorrectly supplied or non-conforming goods.

NON-RETURNABLE ITEMS

For health, hygiene and safety reasons, certain products cannot be returned for a change of mind once they have been opened, used or had their protective seal removed.

These may include:

• skincare and cosmetic products;
• oils, serums and other personal-care products;
• wellness products intended for personal use;
• opened or used beauty or wellness tools where hygiene makes resale inappropriate;
• personalized, engraved, made-to-order or custom products; and
• any other product clearly identified as final sale before purchase.

If you are unsure whether your item is eligible for return, please contact us at info@innerbeautyshop.ca before sending it back.

These exclusions apply to change-of-mind returns only and do not limit any rights you may have in relation to defective, damaged, unsafe, incorrectly supplied or otherwise non-compliant goods.

SALE ITEMS

Items clearly marked Final Sale at the time of purchase cannot be returned or exchanged for a change of mind.

Other discounted or promotional items remain subject to the return conditions stated at the time of purchase.

A Final Sale designation does not limit any statutory rights or remedies that may apply if an item is defective, damaged, incorrectly supplied or otherwise does not comply with applicable law.

GIFT CARDS

Gift cards are non-refundable and cannot be redeemed for cash, except where required by applicable law.

Additional terms applicable to gift cards may be provided at the time of purchase.

EXCHANGES

We do not currently process direct exchanges.

If you would like a different item, size or variation, the fastest option is to request a return for the eligible original item and place a separate order for the replacement.

The original item must meet the applicable return requirements before a refund can be issued.

REFUNDS

Once we receive and inspect your return, we will notify you whether the return has been approved.

If approved, your eligible refund will be issued to your original payment method.

Please allow additional time for your bank, credit card issuer or payment provider to process and post the refund after it has been issued by us.

Shipping charges and return shipping costs are not refunded for change-of-mind returns unless otherwise stated or required by law.

If more than a reasonable amount of time has passed after we have confirmed that your refund was issued, please contact us at info@innerbeautyshop.ca.

ONLINE PURCHASE AND CONSUMER RIGHTS

Certain provincial and territorial laws provide consumers with additional cancellation, refund, delivery, warranty or other rights in specific circumstances.

These rights may apply regardless of the general conditions in this policy.

Nothing in this policy is intended to waive, exclude or restrict any consumer protection, statutory warranty or other right that cannot legally be waived.

CONTACT US

For return or refund questions, contact:

Inner Beauty Shop Inc.
8 Cumberland Street
Toronto, Ontario M4W 0B6
Canada

Telephone: (647) 677-5870
Email: info@innerbeautyshop.ca